 Название: Cisco Certified Support (CCST) IT Support 100-140 Official Cert Guide (Early Release)
Автор: Mark Smith, David Bayne, John Pickard
Издательство: Cisco Press
Год: 2024
Страниц: 237
Язык: английский
Формат: epub
Размер: 22.8 MB
Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the Cisco Certified Support (CCST) IT Support 100-140 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Leading Cisco technology instructors Mark Smith, David Bayne, and John Pickard provide preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.
This complete study package includes:
A test-preparation routine proven to help you pass the exam
Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section
Exam Topic lists that make referencing easy
Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports
An online Flash Cards application to help you drill on Key Terms by chapter
A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies
Study plan suggestions and templates to help you organize and optimize your study time
The Cisco Certified Support (CCST) IT Support 100-140 Official Cert Guide walks you through all the exam topics found on the Cisco CCST exam. Topics covered include:
IT Support Job Tasks and Responsibilities
Hardware Issues
Connectivity and Resource Access Issues
Operating System and Application Issues
Common Threats and Preventions
Job Tools
Who Should Read This Book?
This book is geared toward new IT professionals and those with an interest in becoming IT support technicians; however, veteran IT professionals just getting into the help desk or needing to obtain the certification will benefit as well. Although other objectives can be achieved from using this book, the book is written with one goal in mind: to help you pass the exam.
So why should you want to pass the CCST IT Support exam? Earning the certification validates your understanding of core IT support concepts and techniques. Furthermore, the CCST IT Support certification will serve as a springboard to more advanced certifications down the road. Many of the concepts and themes we introduce here are practically universal in IT Support exams.
Contents:
Introduction
1 Help Desk
2 Hardware
3 Networking and Network Connectivity
4 Windows OS
5 macOS
6 Virtualization, Cloud, and Remote Access
7 Security
8 The IT Professional
9 Final Preparation
10 Cisco Certified Support (CCST) IT Support 100-140 Official Cert Guide Exam Updates
A Appendix A: Answers to the “Do I Know This Already?” Quizzes
B Problem-Solving Process
C Memory Tables
D Memory Table Answer Key
E Study Planner
Glossary
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Cisco Certified Support (CCST) IT Support 100-140 Official Cert Guide (Early Release) 
