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Название: Cisco Certified Support Technician (CCST) IT Support - 100-140 Official Cert Guide (Final Release)
Автор: Mark Smith, David Bayne, John Pickard
Издательство: Cisco Press
Год: 2025
Страниц: 363
Язык: английский
Формат: epub (true)
Размер: 22.0 MB

Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the Cisco Certified Support Technician (CCST) IT Support 100-140 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Leading Cisco technology instructors Mark Smith, David Bayne, and John Pickard provide preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.

The most important and somewhat obvious goal of this book is to help you pass the CCST IT Support (100-140) exam. While this book has more than enough questions to help you prepare for the actual exam, the goal isn’t to have you simply memorize as many questions and answers as you possibly can. One key methodology used in this book is to help you discover the exam topics that you need to review in more depth, to help you fully understand and remember those details, and to help you prove to yourself that you have retained your knowledge of those topics. This book does not try to help you pass by memorization but helps you truly learn and understand the topics. The knowledge the CCST IT Support exam covers is vital for any IT support professional. This book would do you a disservice if it didn’t attempt to help you learn the material. To that end, the book will help you pass the CCST IT Support exam by using the following methods:

• Helping you discover which test topics you have not mastered
• Providing explanations and information to fill in your knowledge gaps
• Providing practice exercises on the topics and the testing process

This complete study package includes:

A test-preparation routine proven to help you pass the exam
Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section
Exam Topic lists that make referencing easy
Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
An online Flash Cards application to help you drill on key terms by chapter
A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies
Study plan suggestions and templates to help you organize and optimize your study time

Content Update Program

This Cert Guide includes coverage of all the topics on the Cisco Certified Support Technician (CCST) IT Support 100-140 exam from the original exam blueprint. Visit ciscopress.com/newcerts for information on any digital updates for this book that align with Cisco exam blueprint version changes

The Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide walks you through all the exam topics found in the Cisco CCST exam.
Topics covered include:

IT Support Job Tasks and Responsibilities
Hardware Issues
Connectivity and Resource Access Issues
Operating System and Application Issues
Common Threats and Preventions
Job Tools

Who Should Read This Book?
This book is geared toward new IT professionals and those with an interest in becoming IT support technicians; however, veteran IT professionals just getting into the help desk or needing to obtain the certification will benefit as well. Although other objectives can be achieved from using this book, the book is written with one goal in mind: to help you pass the exam.

So why should you want to pass the CCST IT Support exam? Earning the certification validates your understanding of core IT support concepts and techniques. Furthermore, the CCST IT Support certification will serve as a springboard to more advanced certifications down the road. Many of the concepts and themes we introduce here are practically universal in IT Support exams.

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