 Название: Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry
Автор: Martin Kihn
Издательство: Wiley
Год: 2025
Страниц: 240
Язык: английский
Формат: pdf, epub (true)
Размер: 10.6 MB
Introducing AI agents, the groundbreaking third wave of AI's integration in the workforce.
Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry tells you how companies can create and control their own AI agents and build a virtual workforce. It goes behind-the-scenes on how Salesforce built a platform to drive AI agents, solving problems like hallucinations and bias through a framework that gives agents strict roles, data sources, actions, guardrails and channels to reach customers. This book draws from extensive research and exclusive access to Salesforce's leaders and their ambitious plan to dominate the race to develop and own the AI agent space.
Agentforce is a platform that provides a safe way to bring Artificial Intelligence (AI) agents into the workplace so they can help people do their jobs. The Agentforce platform includes both out-of-the-box AI agents that are ready to go to work and a suite of tools that let you build your own agents to do almost anything you can imagine. The goal of Agentforce is to provide a safe – there's that word again – way for companies to add a new kind of tightly defined yet autonomous team of virtual workers into their org charts. These virtual workers, which we call AI agents or just agents, are designed to make the human workers' lives easier by taking on some of their tasks and also doing things they didn't have time to do before.
The ultimate purpose of Agentforce is to make Artificial Intelligence more useful in the day-to-day flow of work to make it more like a good employee and less like a “science experiment.” Ultimately, Agentforce lets you put AI to work to improve your customers' experience.
The reason this newer generation of AI agents is able to handle nuance and complexity is of course because of the power of large-language models (LLMs) like OpenAI, Genesis, and Claude. These models are pretrained on unfathomable amounts of data and make computers – and software products – more human-like.
It's important to know that a platform like Agentforce makes it possible to take advantage of the power of these LLMs without having to build and train your own model. Let me repeat that: you never have to invest the time, money, and angst in re-creating ChatGPT. You can use these models safely, trusting them not to leak your precious customer data, use it themselves, or make things up. Agentforce manages the process.
Moreover, you can use Agentforce to effectively retrain or customize these LLMs on your own customer data. This is important because the last thing you need are generic answers to specific questions: you need the reasoning power of LLMs coupled with your own proprietary hard-won first-party customer data. This alchemy is accomplished through a technique called Retrieval Augmented Generation (RAG), which we'll explain in a bit. So, Agentforce gives you trust, access to unstructured data, and RAG.
In this book, readers will find information on:
AI agents as a “third wave” of AI development that goes far beyond simple chatbots and "co-pilots" through harmonized data, Retrieval Augmented Generation (RAG), and Salesforce's innovative Atlas Reasoning Engine
Steps to develop prompt guidance, topic creation (areas of work), explicit instructions, and a menu of actions allowed
Salesforce customers, such as Saks and OpenTable, that are already using AI agents with success
The effects of AI and automation on the job market
Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry is an indispensable, forward-thinking resource on the subject for all leaders in business seeking to supercharge their organizations' initiatives through the latest developments in a rapidly advancing field.
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Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry 
