The Complete Idiot's Guide to Verbal Self-DefenseКНИГИ » ПСИХОЛОГИЯ
Название: The Complete Idiot's Guide to Verbal Self-Defense Автор: Glass L. Издательство: Alpha Год: 1999 Формат: pdf Страниц: 559 Размер: 21 MB Язык: English
In this confidence-boosting guide, readers learn that they never have to feel powerless in a verbal encounter again with a mate, colleague, relative, or friend. Features tips on how to listen and speak more effectively, use language that reduces tension, and exit an argument gracefully. Readers learn how to respond to criticism, and how to deliver negative messages of their own in a controlled style that doesnt sacrifice their dignity. Loaded with advice on keeping arguments from escalating; saying soothing things to calm an irate person down; and handling those tricky relationship disputes.
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The Complete Idiot's Guide to Verbal Self-Defense 
